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Darenth Parish Council

Thomas Cook Refund Scam

By Ellen Mote Darenth Parish Council

Wednesday, 25 September 2019

ABOUT THE AUTHOR

Darenth Parish Council Contributor

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The following Alert has been received from KCC Public Protection -

We have received reports of scams targeting those who have booked Thomas Cook holidays.
 

How It Works

  • Emails, texts, phone calls or messages/posts on social media are sent
  • The fraudster claims to be either from the Official Receiver, Thomas Cook itself or a legal firm
  • They offer refunds and/or compensation
  • The criminals request details of your bank account or ask you to click on a link in an email
  • They may request an upfront fee for handling compensation claims

What to do

  • Only Thomas Cook customers who are currently abroad – or who have booked future holidays or travel – should expect to be contacted
  • Either by the CAA (Civil Aviation Authority) or one of the two firms appointed as Special Managers: AlixPartners UK LLP or KPMG LLP
  • Always check you are being contacted by the genuine company
  • For advice visit UK European Consumer Center
  • Or contact the CAA on their designated helpline 0300 303 2800
  • If you have already given your details to these criminals notify your bank immediately and contact Kent Police on 101.

If you're waiting to claim a refund you can only do this from Monday, September 30 when the Civil Aviation Authority has its service set up.

Contact Information

Ellen Mote

  • 01474 707030

Find Darenth Parish Council

Darenth Hall, Ladywood Road, Darenth, Dartford, Kent, DA2 7LL

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